The London club are without a win in 16 matches and Saturday's 2-2 draw at Wigan Athletic saw them set a new record for the longest run of winless games at the beginning of a Premier League campaign.
Harry Redknapp's side host London rivals Fulham on Saturday and Fernandes has urged supporters to keep the faith ahead of the busy Christmas period.
"Holiday today in malaysia. Went early xmas shopping. But all I want is 3 points. Hehehehe," he said.
"Its been nothing short of a disaster. Its not where we are. But boy we put so much effort into this. Good honest effort.
"Keep your spirits up. Laughing smiling and being positive helps. Won't leave any stone unturned to try fix this. tough as it is. Hopefully santa gives us some early presents."